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[ 更新日: 10-04-19 ]

勤務先企業概要
業種 IT/通信系
求人内容
ポジションタイトル Program Operations Analyst - Japanese Speaking
職種 カスタマーサポート・オペレーター
お仕事内容 Program Operations Analyst - Japanese Speaking
業務内容詳細 Responsibilities:
/ Execute Program Run Management
o Manage/maintain an up-to-date run-issues sharepoint.
o Lead daily/weekly run triage for post program release with core team.
o Provide weekly/monthly summary report/updates to management and core/extended team.
o Monitor and track key metrics to ensure green versus targets, in functional areas such as supply chain; payment team and customer support teams.
o Monitor Demand capacity issues on monthly and quarterly basis.
o Provide timely and accurate feedback on eg. campaign execution, Ops Specs, system bug fixes, change request etc.
o Raise timely and accurate feedback and change request to vendor systems
o Drive timely and complete resolution to escalation issues and CPE top issues to reduce the overall number of incidents per month/quarter/year.
o Identify and develop CPE improvement activities/tasks.
o Any other run management assignments by manager.
/ Project Management
o Provide input to Project manager’s scope, schedule and activities.
o If leading project, to gather, scope and lead project as assigned by manager.
o Provide timely and accurate reporting and update readiness materials.
o Work with internal stakeholders and IT team on project requirements.
o Develop project plan and communicate project progress status.
o Involved in system implementation, UAT, training.
/ Analysis
o Proactive process improvement analysis and opportunity identification.
o Data gathering, analysis and reporting. Articulate trends and observation during management/team meetings.
o Understand meaning behind numbers and provide business insights.
/ Rhythm of Business
o Coordinate, scheduling and prepare group’s ROB (Rhythm of Business) deck.
o Timely scheduling of key ROB stakeholders.
o Monitor and track Key Metrics
o Timely Communication with internal stakeholders
o Minute ROB meetings and closely follow up with action item owners.
上司 ローカル男性
募集背景 新規
勤務条件
勤務時間 オフィスアワー
勤務曜日 月-金
残業 ほとんどなし  
出張 なし
雇用形態 契約社員
給料 基本給与  3.0K
有給休暇 14日間
メディカルリーブ 14日間
募集要項 / Minimum 3 years relevant working experience
/ Degree holder preferably major in IT, Business or Marketing.
/ Excellent communication and project management skills
/ Highly proficient in Microsoft Office software eg. Excel, powerpoint, word, sharepoint
/ Highly independent individual, hardworking, meticulous and confident
/ Enjoy working with numbers
/ Fluent in English and Japanese
/ Pleasant personality
/ Good interpersonal awareness and willing to work as a team.
/ Willing to lead projects/tasks, good presentation skills.
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