|/Receive, calculate, review, process, and manage incentive for the Company’s Partners. Accountable for the accuracy and integrity of calculations within the relevant program rules with maximum efficiency.
/Manage Incentive-related queries from Partners and Internal Groups.
/Research and resolve complex customer issues.
/Prepare, manage, and maintain processing documentation.
/Utilize the various internal Company Tools to perform a variety of statistical analyses of processing activities; provide incentive status to Partners and Internal team, and to report regularly on key performance indicators to various groups.
/Validate and manage requests for program exceptions from Partners and Internal teams based on the terms and conditions of the incentives contract and pre-defined approval matrix. Review problems and incentives requests outside contractual terms and follow up with Channel Operations, Subsidiaries, and Partners to drive immediate resolution.
/Uses data and customers’ feedback to evaluate systems and processes. Develop action plans e.g. identify process automation or streamline processes to meet the customers’ needs and expectation or take corrective action to prevent undesirable outcomes. Ensure complete documentation on the revised or newly-developed processes.