求人番号: BA02-030  [ 更新日: 10-04-19 ]

勤務先企業概要
業種 ＩＴ/通信系
エリア ウェスト
求人内容
ポジションタイトル Program Operations Analyst - Japanese Speaking
職種 カスタマーサポート・オペレーター
お仕事内容 Program Operations Analyst - Japanese Speaking
業務内容詳細 Responsibilities:
/ Execute Program Run Management
o Manage/maintain an up-to-date run-issues sharepoint.
o Lead daily/weekly run triage for post program release with core team.
o Provide weekly/monthly summary report/updates to management and core/extended team.
o Monitor and track key metrics to ensure green versus targets, in functional areas such as supply chain; payment team and customer support teams.
o Monitor Demand capacity issues on monthly and quarterly basis.
o Provide timely and accurate feedback on eg. campaign execution, Ops Specs, system bug fixes, change request etc.
o Raise timely and accurate feedback and change request to vendor systems
o Drive timely and complete resolution to escalation issues and CPE top issues to reduce the overall number of incidents per month/quarter/year.
o Identify and develop CPE improvement activities/tasks.
o Any other run management assignments by manager.
/ Project Management
o Provide input to Project manager’s scope, schedule and activities.
o If leading project, to gather, scope and lead project as assigned by manager.
o Provide timely and accurate reporting and update readiness materials.
o Work with internal stakeholders and IT team on project requirements.
o Develop project plan and communicate project progress status.
o Involved in system implementation, UAT, training.
/ Analysis
o Proactive process improvement analysis and opportunity identification.
o Data gathering, analysis and reporting. Articulate trends and observation during management/team meetings.
o Understand meaning behind numbers and provide business insights.
/ Rhythm of Business
o Coordinate, scheduling and prepare group’s ROB (Rhythm of Business) deck.
o Timely scheduling of key ROB stakeholders.
o Monitor and track Key Metrics
o Timely Communication with internal stakeholders
o Minute ROB meetings and closely follow up with action item owners.
上司 ローカル男性
募集背景 新規
勤務条件
勤務時間 オフィスアワー
勤務曜日 月－金
残業 ほとんどなし  
出張 なし
雇用形態 契約社員
給料 基本給与  3.0K
有給休暇 14日間
メディカルリーブ 14日間
募集要項 / Minimum 3 years relevant working experience
/ Degree holder preferably major in IT, Business or Marketing.
/ Excellent communication and project management skills
/ Highly proficient in Microsoft Office software eg. Excel, powerpoint, word, sharepoint
/ Highly independent individual, hardworking, meticulous and confident
/ Enjoy working with numbers
/ Fluent in English and Japanese
/ Pleasant personality
/ Good interpersonal awareness and willing to work as a team.
/ Willing to lead projects/tasks, good presentation skills.
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