求人番号: BA02-029  [ 更新日: 10-04-19 ]

勤務先企業概要
業種 ＩＴ/通信系
エリア ウェスト
求人内容
ポジションタイトル Customer Care Supervisor (Japanese)
職種 カスタマーサポート・オペレーター
お仕事内容 Customer Care Supervisor (Japanese)
業務内容詳細 / Full responsibility for all people management activities within the team
/ Identifying training needs and delivering training within the team and providing feedback, mentoring and assistance to new hires and current team members.
/ Ensures that all team administration is carried out and maintained to a high standard
/ Jointly responsible for the recruitment and retention of resources within the team
/ Monitor systems and provide ongoing feedback for continuous improvements with the delivery of service
/ The Supervisor is responsible for ensuring that daily workloads are allocated efficiently in order to meet team, department and organizational SLA’s and ensure optimum productivity.
/ Responsible for ensuring that the quality of work carried out in their team meets / exceeds expected standards and for addressing situations where quality does not meet the expected standard
/ Conduct team meetings, one to ones and communications sessions on a regular basis.
/ Ensures all training within the team is carried out as efficiently and effectively as possible and continuously assesses the quality of performance following the training
/ Supply accurate Payroll information
/ Responsible for managing the objectives and performance appraisals for all team members
/ Develop team initiatives to enable the team to work more efficiently and effectively
/ Responsible for completion of ad hoc projects
上司 ローカル男性
募集背景 新規
勤務条件
勤務時間 オフィスアワー
勤務曜日 月－金
残業 ほとんどなし  
出張 なし
雇用形態 契約社員
給料 基本給与  3.0K
有給休暇 14日間
メディカルリーブ 14日間
募集要項 / Degree Holder
/ A proven ability to work as part of a team whilst also having strong leadership qualities and ability to show own initiative.
/ Fluent English is essential
/ Excellent interpersonal and communication skills
/ Excellent people management skills
/ Keen attention to detail
/ Ability to deal with and react effectively to demanding SLA-driven environment
/ Ability to handle stressful situations
/ Excellent organizational skills
/ Detailed working knowledge of Excel
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